Voiply vs AXvoice: A Complete Informational Comparison of Two VoIP Services

When comparing Voiply vs AXvoice, it helps to first understand what VoIP (Voice over Internet Protocol) is and how both services fit into this growing category of internet-based phone communication. Both Voiply and AXvoice are US-based internet phone service providers offering residential and small business calling plans. This article covers both services in a neutral, informational way explaining what each one offers, how they work, their pricing structures, support options, and what factors are generally worth understanding before using any VoIP service.

1. Introduction to VoIP

VoIP stands for Voice over Internet Protocol. It is a technology that allows voice calls to be made using an internet connection rather than a traditional telephone line. Instead of sending analog signals through copper wires, VoIP converts voice into digital data packets and transmits them over the internet.

This technology became widely accessible to households and businesses over the past two decades. Today, many people use VoIP services as a replacement for or supplement to traditional landline phones. Services like Voiply and AXvoice are part of this broader VoIP ecosystem, offering residential and small business phone plans through internet-based calling.

VoIP services generally work through one of three methods: dedicated VoIP phones that connect to the internet, regular phones connected to an analog telephone adapter (ATA), or software apps on computers or smartphones.

2. Overview of Voiply

Voiply was co-founded in 2012 and has been in the phone and communication services industry for over a decade. It primarily targets residential users and small businesses, focusing on a plug-and-play phone service that works over a standard broadband internet connection.

According to its website, every Voiply plan includes unlimited calling, voicemail, caller ID, call forwarding, and more. Advanced features like auto-attendant, voicemail to email, and conference calling are also listed as available depending on the plan chosen.

Voiply states that it offers support through multiple channels including live chat and phone support. The service supports number portability and is designed to work with analog telephone adapters (ATAs), allowing users to connect existing phones to the VoIP network.

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3. Overview of AXvoice

AXvoice was founded in 2005 and provides internet phone service for home users and small businesses. The company has been operating in the VoIP space for around two decades.

AXvoice offers different plan options to meet different user needs, including pay-as-you-go plans, low minute usage plans, and unlimited domestic and international plans.

AXvoice lists key VoIP features on its website such as Caller ID, enhanced voicemail, Do Not Disturb, call blacklist, and more than 40 additional features. The service also allows users to port their existing numbers, though not all numbers are eligible for porting.

4. How VoIP Technology Works

When a user speaks into a VoIP-enabled phone or device, the voice is captured and converted into digital data. This data is compressed and divided into small packets, which travel over the internet to the recipient’s device, where they are reassembled and converted back into audio — all happening in near real-time.

VoIP services rely on protocols like SIP (Session Initiation Protocol) to manage call setup and termination. Audio is typically transmitted using RTP (Real-time Transport Protocol). Both Voiply and AXvoice use these standard VoIP protocols in their infrastructure.

For VoIP calls, a minimum of 100 kbps upload and download bandwidth per line is generally recommended. This requirement applies to both services as well as VoIP technology in general.

5. Pricing Overview

Voiply Pricing: Voiply lists its unlimited home phone service at $8.95 per month, or $7.46 per month when paid yearly. For businesses, the Advanced Plan is listed at $11.95 per month per user, or $119.50 annually when billed yearly, with support for up to 25 users. Voiply does not require contracts, and users can choose between a monthly plan or an annual plan.

AXvoice Pricing: AXvoice lists residential VoIP packages starting from $5.99 per month. A Pay as You Go plan is available at $4.99 per month, with outgoing calls charged at 1.5 cents per minute. An unlimited calling plan for US and Canada calls is also listed at $75 per year.

Both services position themselves as more affordable alternatives to traditional landline phone service. Pricing details can change at any time, so checking directly with each provider is advisable before making any decisions.

6. Plans Breakdown

Voiply Plans: Voiply keeps its residential plan structure simple with a primary home phone tier that includes most features by default. Users can adjust their plan at any time. Business plans are available for teams that need features like auto-attendant, call queues, and multiple extensions.

AXvoice Plans: AXvoice offers multiple residential calling plan options including a Home Phone Service USA/Canada plan, a US/Canada 200 plan, and a Pay As You Go plan. The plans are structured to accommodate different household calling needs. More than 30 calling features are listed as included on every plan at no extra cost. AXvoice also lists international plans that cover calls to more than 45 countries on one tier and over 60 countries on another.

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7. Feature Comparison

Both services share many common features. Here is a general informational overview based on publicly available information:

• Unlimited US and Canada calling — available on both (on applicable plans)
• Number portability — available on both
• Voicemail — included on both
• Voicemail to email — included on both
• Caller ID — included on both
• Call waiting — included on both
• Call forwarding — included on both
• Three-way calling — included on both
• Call blocking — included on both
• Do Not Disturb — included on both
• Auto attendant — available on business plans for both
• Softphone/app support — available on both
• International calling — add-on options available on both
• E911 service — included on both
• Simultaneous Ring — listed on AXvoice
• Failover call redirection — listed on AXvoice

Note: Features and pricing can change. Always verify current details directly with each provider.

8. Setup and Usability

Both services are designed to be accessible to users without a technical background.

Voiply Setup: Setup requires an internet connection and takes around 5 minutes according to the provider. A mobile app is available that allows users to make and receive calls using their Voiply number and check voicemail remotely.

AXvoice Setup: AXvoice states that it provides free equipment and setup with every home phone or business subscription. One-time costs may apply for shipping and applicable state taxes. Users who already have an unlocked VoIP device can configure it with AXvoice without additional hardware charges.

Both services require a stable broadband internet connection as the foundation for proper operation.

9. Customer Support Comparison

Voiply Support: Voiply lists support options including 24/7 email and live chat, along with phone support during business hours from 8am to 8pm EST.

AXvoice Support: AXvoice lists support options including an online web portal, configuration guides, FAQs, and an installation guide. Customer service hours are stated as 8:00am to 7:00pm EST. Separate contact options are available for general questions, technical support, and billing-related issues.

10. Call Quality Factors

Call quality in any VoIP service depends on several technical variables. Both Voiply and AXvoice are subject to the same factors:

• Internet speed — sufficient bandwidth is needed per active call
• Latency — delays above 150 milliseconds can noticeably affect conversation
• Packet loss — lost data packets cause choppy or broken audio
• Jitter — irregular packet delivery leads to uneven sound
• Network congestion — heavy usage by other devices can reduce call clarity
• Router quality — routers with QoS settings can prioritize VoIP traffic

Neither provider controls the user’s home network or internet connection, so call quality varies from household to household based on these factors.

11. General Differences in Approach

Voiply tends to focus on simplicity. Its plan structure is straightforward with one primary residential tier and a business upgrade path. The service appears aimed at users who want a direct home phone replacement without navigating multiple plan tiers.

AXvoice offers more plan variety, particularly on the residential side, with options ranging from pay-as-you-go to unlimited domestic and international tiers. This gives users more flexibility in choosing a plan that fits their usage level. AXvoice also lists support for various audio codecs, which may be relevant for users with lower internet speeds.

Both services operate on a monthly or annual subscription basis, support number porting, and use standard VoIP protocols at their core.

12. Important Considerations for VoIP Users

Before using any VoIP service, these general points apply broadly:

• Power dependency — VoIP requires electricity. In most cases, calls cannot be made during a power outage unless a backup power source is available
• Internet reliability — if the internet connection goes down, VoIP calls cannot be made or received
• Failover feature — AXvoice lists a failover option that redirects incoming calls to another number when the internet connection is unavailable
• E911 — both services include Enhanced 911, which allows emergency operators to identify the caller’s registered address, but users must keep their address records updated in the system
• Number porting time — porting an existing number can take several weeks to complete, during which a temporary number may be assigned
• Money back guarantees — Voiply lists a 30-day money back guarantee, while AXvoice lists a money back guarantee for users who cancel within 15 days of activation
• International calling costs — calls outside the US and Canada are billed separately through add-on rates on both services

Conclusion

Voiply and AXvoice are both VoIP service providers offering internet-based phone calling for residential and small business users in the United States. Both include standard calling features, number portability, and E911 support, and both use standard VoIP protocols as their technical foundation.

Where they differ is in their history, plan variety, pricing tiers, and some specific features. Voiply, founded in 2012, has a straightforward plan structure with multiple support channels. AXvoice, founded in 2005, offers more plan flexibility with options ranging from pay-as-you-go to unlimited international tiers, and lists features like Simultaneous Ring and Failover call redirection.

Understanding what VoIP is, how it works, what each service includes, and what limitations come with internet-based calling gives users a clearer and more accurate picture of both services.

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